The challenge

Know Your Customer (KYC) is an identity-verification process used by financial institutions to check a client’s identity and assess risk profile. It protects against fraud and financial crime, while ensuring compliance with relevant regulations.

Creditsafe’s ‘Business Intelligence Plus’ managed package enables Creditsafe clients to search reports, perform enrichment tasks and run decision engines based on records stored within their own Salesforce environments.

However, many compliance teams rely on external systems to run checks, slowing the customer onboarding process and making information harder to manage.

Furthermore, switching between platforms creates unnecessary manual work, increases the risk of error and obscures the audit trail.

Our goal was to enhance the managed package by bringing the entire KYC process into Salesforce, allowing users to complete their due diligence checks without breaking stride.

The response

We developed new KYC search functionality that enabled users to conduct searches for individuals and organisations without leaving Salesforce.

Using API integrations, information can be retrieved from trusted data sources and the results presented in a single view. Searches include Politically Exposed Persons (PEPs), sanctions, adverse media, state-owned enterprises, insolvency records, enforcement actions and other key risk indicators, giving compliance teams what they need to make informed decisions.

Users can now create customer profiles that bring together search results, key parties and supporting information in one place. Report functionality is available to support compliance reviews and maintain a comprehensive audit trail.

The result

Embedding KYC searches directly into Salesforce has streamlined the compliance process by removing the need to switch between multiple applications. Teams can complete searches more quickly, access all relevant information in one place and manage customer investigations more efficiently.

With customer profiles, search history and reporting all stored within Salesforce, organisations have greater visibility across the entire KYC process and reduce manual administration.

The boost

KYC search integration creates a single, indispensable workspace that helps Creditsafe customers unlock greater value, improve efficiency and make more confident risk decisions.